Refund policy

Online Order Return Policy

We have a 10-day online order return policy, which means you have 10 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must:

• Be in the same condition as received
• Be unused, unaltered, and free of damage
• Include original packaging and any included materials

Returns are not guaranteed and are subject to review and approval.

Non-Returnable Situations

Returns will not be accepted for the following reasons:

• Buyer’s remorse or change of mind
• Ordering the wrong item, version, or title
• Failure to review listing descriptions or photos prior to purchase
• Items that match the listing description and images provided

Order Errors, Damage, or Defects

Please inspect your order immediately upon receipt and contact us right away if:

• The item is defective
• The item is damaged during shipping
• You received an item different from what was listed

Only these situations qualify as order issues eligible for return or replacement.

Return Process

To start a return request, contact us at returns@maxlevelvideogames.com or through our website chat.
If approved, you will receive a return shipping label and detailed instructions.

Items sent back without prior approval will not be accepted.

Once approved, returns must be received within 20 days. Items returned after this period will be rejected.

Refunds

Once we receive and inspect the returned item, we will notify you of approval status.
Approved refunds will be issued to the original payment method. Processing times vary by bank or card issuer.